Top 5 Nextiva Alternatives: Features, Pricing, and More

Tired of being locked into a rigid phone system that doesn’t quite fit your business? While Nextiva is a solid choice for many, it’s not the only player in town.

There are plenty of great alternatives that can elevate your calls, meetings, and customer interactions.

Let’s explore some alternatives that are changing the game. And why one of them might just be what you’ve been looking for!

1. Trellus

Trellus is a powerful autodialer integrated with your Sales Engagement Platform (SEP) designed to boost call volumes and enhance conversation rates. It eliminates manual calling steps and offers features like AI-powered insights, real-time coaching, call transcription, and automatic CRM syncing. Trellus excels in real-time feedback, buyer sentiment analysis, and critical call highlights, helping teams engage prospects more effectively.

Pricing: There is a Free Forever plan, a Power Plan at $39.99/user/month, and a Business Plan with custom pricing.

Pros

• AI-driven real-time coaching and insights
• Seamless CRM integration (Salesforce, HubSpot)
• Single-line dialing with no missed conversations
• Affordable pricing plans

Cons

• A steep learning curve for newbies.

2. CloudTalk

CloudTalk is a cloud-based phone system for customer support and sales teams of all sizes. It offers features like IVR, call routing, call recording, call queuing, and internal extensions.

It integrates with CRM tools such as Hubspot and Pipedrive, providing real-time analytics to improve performance. It stands out due to voicemail with personalized greetings, call masking, tagging, and customizable call queues.

Pricing: Starter ($25/user/month), Essential ($30/user/month), Expert ($50/user/month), and Custom plans upon request.

Pros

• Easy workflow automation
• Multiple smart dialer options
• Sentiment analytics for customer calls
• Affordable pricing for advanced features

Cons

• Setup can be complex for beginners
• Call connectivity can lag with poor internet

3. Grasshopper

Grasshopper is a virtual phone system ideal for solopreneurs and small businesses seeking a simple solution without the complexity of extensive VoIP features. It offers voicemail transcription and detailed reporting. The key features include call forwarding to personal phones, voicemail sent to email, and customizable plans based on phone numbers and extensions.

Pricing: Grasshopper's True Solo plan, which includes one user and one phone number, costs $14 per month. The Solo Plus plan costs $25 per month, and the Small Business plan costs $55 per month.

Pros

• Affordable pricing options
• Easy setup and use
• Works with existing phones
• Customizable features for businesses

Cons

• Limited customer support options

4. RingCentral

RingCentral is a communication system ideal for small businesses and enterprises. It provides features like call whisper, call park, a unified inbox, visual voicemail, and a receptionist console for managing high-volume calls.

It integrates seamlessly with over 300 third-party apps, including CRM tools and business collaboration platforms like Slack, Microsoft Teams, and Salesforce.

Pricing: The plans include Core ($30/user/month), Advanced ($35/user/month), and Ultra ($45/user/month), with savings for annual billing. Core includes unlimited calling within the US and Canada, video meetings for up to 100 participants, and IVR. Advanced and Ultra offer additional features like unlimited internet fax and call monitoring.

Pros

• 99.999% uptime guarantee
• A lot of third-party integrations
• Receptionist console for managing calls
• Unlimited video meetings (up to 500 participants)

Cons

• No unlimited texting like some VoIP providers

5. GoTo Connect

GoTo Connect is an all-in-one business communication software offering phone calls, team messaging, and video meetings. It supports international calling to over 50 countries, including Australia, France, and the UK. Also, it includes features like toll-free minute allowances, unlimited ring groups, video encryption, and 24/7 customer support. You’ll love call screening, virtual fax, hot desking, SMS, and video meetings for up to 250 participants.

Pricing: Pricing is customized based on the plan, with options like Phone System, Customer Engagement, and Complete CX. Features include AI-powered messaging and intelligent call routing.

Pros

• Unlimited international calling to 50+ countries
• 1,000 toll-free minutes included
• Video encryption for secure meetings
• 24/7 customer support is available

Cons

• No international phone numbers
• Shared inbox not available in business phone solution

Summing Up

That was all about solid Nextiva alternatives that might just be your perfect fit. Whether you're looking for something with more integrations, better international calling, or just a simpler setup, there's a solution out there that’s got your back.

Remember, the best choice depends on what you value most for your business. So take your time, explore your options, and find the one that makes your communication effortless!

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