Real-time call coaching

Real-time AI coaching for live sales calls

Give reps a live transcript, prospect context, conversation cues, and the next useful coaching suggestion beside the call.

Trellus helps reps adjust during the conversation—while there is still time to ask a better question, slow down, or handle the next objection.

Trellus live sales-call coaching interfaceA fictional example showing prospect context, pace and talk-time cues, a live coaching suggestion, and a call transcript.trellusLive call · 04:18PROSPECTACAvery ChenVP Sales · NorthstarCALL CONTEXTPrevious conversationInterested in reducing time betweenlive calls and manager feedback.PACE0.9×TALK TIME42%CALL STATUSConnectedFictional product exampleLIVE GUIDANCEConfirm the cost of the current workflow,then ask what happens if it stays the same.Newest suggestion stays at the top while the call continues.Live transcriptEnglishACAveryOur managers are reviewing calls a day or two later.JRJordanWhat does that delay change for the team?ACAveryThe rep has already repeated the same mistake on more calls.
Fictional call shown. The interface is based on the current Trellus product.
See it during the call

Watch Trellus coach a live sales call

This short walkthrough shows how Trellus surfaces useful guidance while a rep is still speaking—not after the call is over.

Guidance arrives in the moment it can still help.
The transcript and conversation cues stay beside the call.
The rep remains the person having the conversation.
Inside the live call

Useful context, without another tab hunt

Keep the signals a rep can act on close to the conversation.

01

One useful next move

The newest suggestion stays at the top, with earlier guidance available for context.

02

A live transcript

Follow the conversation as it happens and open call details when it ends.

03

Pace and talk time

See whether the rep is speaking faster than the prospect and how much of the call they are taking up.

04

Prospect context

Keep the prospect record and previous-call context beside the current conversation.

Your playbook, live

Coach the moments your team actually cares about

Generic advice is easy to ignore. Trellus lets a manager describe the call moment, the behavior to reinforce, and the reps or prospects the guidance is meant for.

Call moment
A pricing objection appearsDiscovery, competitor mention, pricing, or another part of the call.
Rep behavior
Clarify the current cost firstDefine the question, point, or next move that should appear.
Audience
North America SDR teamApply guidance to the full team or a specific subteam.
Prospect match
Growth-stage accountsUse relevant CRM fields when a script should fit a particular segment.
How it works

From a supported workflow to a better next question

Four straightforward steps keep the rep focused on the live conversation.

Step 1

Choose the workflow

Start in a supported sales platform and confirm the current fit.

Step 2

Set the guidance

Describe the call moments and behaviors your team cares about.

Step 3

Make the call

See context, transcript, conversation cues, and relevant guidance while speaking.

Step 4

Review the details

Open the call record afterward for follow-up and coaching.

Choose the right job

Live coaching is one part of the coaching stack

The right tool depends on when your rep needs help.

During a real call

Real-time coaching

Use Trellus when reps want useful help while a live prospect conversation is still in progress.

See the live workflow
After the call

Post-call analysis

Choose a post-call product when scorecards, review, and conversation intelligence are the main job.

Compare operating models
Before a real call

AI role-play

Use simulated practice when a rep needs to rehearse a scenario without a prospect on the line.

Explore practice tools
Questions

Real-time call coaching FAQ

What is real-time AI call coaching?

Real-time AI call coaching gives a rep relevant guidance while a conversation is happening. In Trellus, that can include the newest coaching suggestion, a running transcript, prospect context, pace, and talk-time cues.

Does Trellus coach reps during or after the call?

The coaching appears during supported live calls where Trellus is enabled. Reps can open call details after the conversation as part of the follow-up and review workflow.

Can Trellus suggest what to say during an objection?

Yes. A manager can create guidance for an objection, competitor mention, pricing discussion, or another call moment by describing what the rep should do next.

Can managers customize the coaching?

Yes. Teams can describe the call moment and the behavior they want, apply guidance to a team or subteam, and narrow scripts with relevant CRM fields.

Does Trellus work with our sales platform?

Trellus works with a growing set of sales platforms and calling workflows. Browse the integrations directory for the current platform list and how Trellus works with each one.

Is real-time coaching the same as AI role-play?

No. Real-time coaching helps a rep during a live prospect conversation. AI role-play is for practicing before a real call. They solve different problems.

Help reps improve the call they are on

See how Trellus can turn your sales playbook into useful guidance during live conversations.