Published by Trellus. Abstrakt's public product and FAQ pages checked October 23, 2026. This is a workflow comparison, not a claim of feature-for-feature equivalence or a measured price advantage.
Start with who is on the phone
Consider Trellus when outbound sales reps work lists in a CRM or sales engagement platform and need power or parallel dialing there, with live AI coaching, practice and call outcomes saved to the record they started from.
Consider Abstrakt when you run a contact center on TCN and want real-time agent assist and quality review inside it. Abstrakt's site says that, after TCN acquired it, it is available only to contact centers using TCN.
Both give guidance while a call is live. The useful comparison is the team, the phone system and the review process each must fit, not a row of unqualified feature checkmarks.
What each product covers
Trellus: outbound calling, coaching and team review
Trellus is a Chrome extension that adds power and parallel dialing to supported CRM and sales engagement views, calling one number at a time or up to five at once on eligible plans. Call outcomes, notes and callbacks are saved through the integration, for example to HubSpot tasks and contacts.
Real-time AI coaching suggests responses during the call on the Business plan. AI practice calls let reps rehearse objections, and the virtual Salesfloor lets managers listen to live calls.
Abstrakt: agent assist and QA for TCN contact centers
Abstrakt describes real-time agent assist with customer-configured playbooks and recommended responses for questions and objections, plus supervisor alerts in Slack or Teams when an agent needs help. Its product page adds automated call summaries and notes added to the CRM, sentiment sorting and conversational intelligence reporting.
Its FAQ says Abstrakt is not a phone system: it works with the audio on the agent's computer, uses generative AI only for reporting and after-call work, and can mask payment, health and personal data.
Run a demo that reflects your team's day
- Show the starting point. For outbound sales, open the actual CRM list or task view. For a contact center, show how a live call reaches the agent through TCN.
- Trigger a typical objection. Inspect the suggestion, where it comes from and how an administrator changes it.
- Finish the call. Check the notes, outcome, record association and next task. Confirm what is saved automatically and what the rep reviews.
- Review it as a manager. Find the recording or transcript, the evaluation and how feedback reaches the rep or agent.
- Check access and retention. Compare recording permissions, data masking and retention against your requirements.
Compare the cost of the same requirements
Trellus pricing is published: Power is $99.99 and Power + Parallel is $149.99 per seat per month, and the Business plan with real-time coaching is custom.
Abstrakt does not publish prices; its site offers a demo request and a TCN sales contact. Because it requires TCN, include the contact-center platform in the comparison. We do not publish a savings percentage because the compared deployments differ.
Frequently asked questions
Can I buy Abstrakt without TCN?
Abstrakt's website says it is now available exclusively to contact centers using TCN. Confirm current availability with TCN.
Does Abstrakt include a dialer?
Abstrakt's FAQ says it is not a phone system; it provides guidance and review on top of the calls agents already make. Trellus includes power and parallel dialing inside supported CRMs.
How does Abstrakt decide what guidance to show?
Abstrakt describes customer-configured playbooks and recommended responses that appear when a prospect asks a question or raises an objection. Ask for a demo with your own call types.
Which Trellus plan includes live coaching?
Real-time AI coaching is on the Business plan. Power and Power + Parallel include dialing, voicemail drop and extra phone numbers, and Power + Parallel adds unlimited AI practice calls.