Orum vs Koncert vs Trellus: Which is Best for Your Business?

In the competitive landscape of B2B sales, the right technology can be the difference between hitting your targets and falling short. Sales teams are increasingly turning to AI-powered dialers to automate their outreach, increase their connect rates, and have more meaningful conversations with prospects. Three of the leading players in this space are Orum, Koncert, and Trellus. (For the two-way view, see Trellus vs. Orum.) But with each platform offering a unique set of features and capabilities, how do you know which one is the right fit for your business?

This in-depth comparison will break down the key differences between Orum, Koncert, and Trellus, examining everything from their core dialing technology to their AI coaching capabilities, pricing, and customer support. By the end of this guide, you will have a clear understanding of what each platform has to offer and be able to make an informed decision about which is the best choice for your sales team.

What is Orum?

Orum is an AI conversation platform that is designed to help sales teams have more and better conversations. It offers an AI-powered parallel dialer that calls up to five lines at once. Orum has powered over 1 billion calls and is used by over 1,200 revenue teams. The platform is known for its advanced AI capabilities, including context-aware AI agentic coaching and the ability to automatically generate detailed call notes.

What is Koncert?

Koncert is an AI-powered sales engagement platform that has been in the dialer business for over 12 years. It offers a suite of dialing tools, including an AI Parallel Dialer, an AI Power/Flow Dialer, an Agent-Assisted Dialer, and a Click Dialer. Koncert is known for its mature and reliable technology, as well as its focus on Caller ID health and local presence to improve connect rates.

What is Trellus?

Trellus is a power and parallel dialer that works inside your CRM, with real-time coaching and AI practice calls to improve the quality of sales calls. It offers a parallel dialer that can be used directly within your existing sales engagement platform, as well as unique features like voice agents for practice and a "LinkedIn inbox" integration. Trellus is designed to be a comprehensive coaching and engagement platform that helps sales teams have more effective conversations.

What is the main difference between Orum, Koncert, and Trellus?

The main difference between these three platforms lies in their core focus and approach. Orum is focused on providing an enterprise-grade AI conversation platform with advanced AI capabilities. Koncert is focused on providing a mature and reliable dialer technology with a strong emphasis on Caller ID health. And Trellus is focused on improving the quality of sales calls through real-time coaching and practice.

Feature Set

All three platforms offer a robust set of features, but there are some key differences. Orum offers the most advanced AI capabilities, with context-aware AI agentic coaching and the ability to automatically generate detailed call notes. Koncert offers the most comprehensive suite of dialing tools, with four different dialers to choose from. And Trellus offers the most unique features, with voice agents for practice and a "LinkedIn inbox" integration.

Ease of Use

Trellus is designed to be the easiest to use of the three platforms, with a parallel dialer that can be used directly within your existing sales engagement platform. Orum and Koncert both have a steeper learning curve, but they also offer more advanced features and customization options.

Security

Security postures differ, so check each vendor’s own documentation. Trellus explains how its Chrome extension handles permissions and call audio on its security page. Koncert also offers a feature called "Parking Lot" that quarantines bad numbers, which can help to improve security and data quality.

Customization

Orum and Koncert both offer a high degree of customization, with the ability to create custom workflows and reports. Trellus is less customizable, but it is also easier to use and set up.

Integrations

All three platforms offer integrations with popular CRMs and sales engagement platforms. Trellus also offers integrations with Google Sheets and GoHighLevel, which can be useful for teams that use these tools.

Device Accessibility

All three platforms run in the browser; Trellus runs as a Chrome extension.

Pricing

Trellus publishes its prices: Power is $99.99 and Power + Parallel is $149.99 per seat per month, with custom Business plans, and you can buy one seat online with no seat minimum. Orum publishes no prices; its pricing page asks you to request pricing and lists a Minimum 9-Seat requirement (Orum details checked October 2026). Koncert requires potential customers to request a demo or contact sales for a quote.

Customer Support

All three platforms offer customer support via email and phone. Orum and Koncert also offer dedicated customer success managers for their enterprise customers.

What’s best for your business overall?

•Orum is the best choice for enterprise teams that are looking for an AI-powered conversation platform with advanced AI capabilities.

•Koncert is the best choice for B2B teams that are looking for a mature and reliable dialer technology with a strong emphasis on Caller ID health.

•Trellus is the best choice for teams that are looking for an easy-to-use platform that can help them improve the quality of their sales calls through real-time coaching and practice.

Frequently Asked Questions

1. What is an AI dialer?

An AI dialer is a sales tool that uses artificial intelligence to automate the process of making calls. This can include features like parallel dialing, voicemail detection, and call transcription.

2. What are the benefits of using an AI dialer?

The main benefit of using an AI dialer is that it can help sales teams increase their connect rates and have more conversations with prospects. This can lead to more meetings, more sales, and a more efficient sales process.

3. What is real-time coaching?

Real-time coaching is a feature that provides sales reps with feedback and suggestions during live calls. This can help reps improve their performance and handle objections more effectively.

4. What is Caller ID health?

Caller ID health is a measure of how likely a phone number is to be flagged as spam. A good Caller ID health score can help to improve connect rates and ensure that your calls are getting through to prospects.