INBOUND
Answer incoming calls.
Callers reach a voice agent on a phone number or through a voice widget on your website.
AI VOICE AGENTS
AI voice agents that answer and place your calls
Trellus voice agents answer inbound calls and place outbound calls. Each agent follows your script step by step: it says what you write, collects the caller’s details and transfers the call to a phone number or another agent. Voice agents are set up with the Trellus team.
VOICE AGENTInbound callback line
4 steps1SayGreetingThe opening line you wrote
2CollectName and emailChecked as the caller answers
3CollectCallback numberA phone number field
4TransferTo your teamA phone number you set
AFTER THE CALL
Fields sent where you need them. By webhook, SFTP, SMS or Slack.
WHAT A VOICE AGENT DOES
Answer the call.
Follow the script.
A voice agent talks with the caller itself, using the steps your team writes, and hands the conversation to a person when your script says to.
OUTBOUND
Place outbound calls.
Outbound agents handle voicemail and call screeners before the live greeting.
HANDOFF
Transfer the call.
A step in the script can transfer the caller to a phone number or to another voice agent.
YOUR SCRIPT, STEP BY STEP
Every step is one you wrote.
The agent works through the script your team sets up, one step at a time.
SAY
Say what you write.
A greeting, an explanation or any line your team puts in the script.
COLLECT
Collect the details.
Name, email, phone number, dates, yes or no answers and choices from a list.
TRANSFER
Hand off the call.
Transfer to a phone number or to another voice agent.
AROUND EVERY CALL
Languages, call data
and calling hours.
LANGUAGES AND VOICES
Speak your callers’ language.
English, Spanish, French, German and Dutch, plus mixed English and Spanish. Choose the voice from Cartesia or ElevenLabs voices.
AFTER THE CALL
Details land in your systems.
Trellus pulls the fields you define and sends them by webhook, SFTP, SMS or Slack. Transcripts are saved, and recording follows your team’s policy.
CALL CENTER CAMPAIGNS
Call within each contact’s hours.
Agents can run in Trellus call center campaigns within hours set by each contact’s local time. Turning on AI calling requires acknowledging opt-in consent rules. See calling laws by state.
BEFORE YOU SET UP AN AGENT
Voice agent questions.
Do Trellus voice agents answer inbound calls?
Yes. Callers can reach a Trellus voice agent on a phone number or through a voice widget on your website.
Can a voice agent make outbound calls?
Yes. Outbound voice agents place calls and handle voicemail and call screeners before the live greeting.
Can a voice agent hand a call to a person?
Yes. A step in the script can transfer the call to a phone number or to another voice agent.
What languages do voice agents speak?
English, Spanish, French, German and Dutch, plus mixed English and Spanish. You choose the voice from Cartesia or ElevenLabs voices.
Where does the information from a call go?
After each call, Trellus pulls the fields you define from the conversation and sends them to your systems by webhook, SFTP, SMS or Slack. Transcripts are saved, and recording follows your team’s recording policy.
Can I turn on voice agents myself?
Not yet. Voice agents are set up with the Trellus team. Book a demo to talk through the calls you want an agent to handle.
How are voice agents different from real-time coaching?
A voice agent talks with the caller itself. Real-time coaching helps a human rep during their own call with a live transcript and suggested responses.
PUT AN AGENT ON THE LINE
Talk to us about a voice agent.
Tell us which calls you want an agent to answer or place, and we will walk through the script, languages and where the call details should go.