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Supported active-call views on Kommo web accounts
Trellus for Kommo
Add Trellus coaching to supported calls in Kommo
Keep the lead and connected phone workflow in Kommo. When a supported web call is active, Trellus can recognize the call and retain the visible lead name or phone number for coaching.
Browser compatibility—not a Trellus queue or dialer replacement. Current UI, account, permissions, region, and plan must be verified before rollout.
Kommo · Native callBrowser
Where the rep startsSupported active-call views on Kommo web accounts
Call stateNative call active
Trellus coaching session
Synthetic product illustrationAvailable name or phone context stays with the supported live call. Kommo remains the calling system.
Supported surfaceSupported active-call views on Kommo web accounts
Call placementKommo or its connected phone provider
Trellus roleSupported coaching and session context
After-call recordComplete required work in Kommo
Where it works
The exact Kommo browser surface
A platform logo is not enough. This page names the screen, what Trellus can see there, and where the workflow stops.
Kommo stays in control
Kommo and the connected telephony provider own the lead card, phone service, call controls, call result, recording, tasks, and CRM history.
What Trellus adds
Trellus adds supported coaching and session context while the active call remains in the Kommo web workflow.
Rep workflow
One native call, one clear role for Trellus
Open the lead or dialer in Kommo
Use the team's connected phone provider and normal Kommo lead context.
Place the call through the configured phone path
Kommo and the provider continue to control the line and active call.
Use Trellus coaching
Trellus retains the displayed lead name or number with the supported session.
Finish the CRM work in Kommo
Use the configured Kommo integration for the call result, recording, note, task, and follow-up.
Context
What stays with the coaching session
Trellus uses the contact clues available on the supported live-call view. It does not invent missing CRM context.
- The lead or participant name shown on the active call
- The dialed phone number when Kommo displays it
- The live-call state on supported Kommo web controls
Current boundary
- Trellus does not supply a Kommo lead queue or parallel-dialing workflow on this path.
- Trellus does not claim to add the Kommo call result, recording, note, task, or lead update.
- Kommo can use different telephony integrations; the team's actual provider and call UI must be tested.
Concrete example
What a rep actually does
Maya opens a Kommo lead card and calls through the team's connected phone provider. The active call view shows the lead name. Trellus keeps that visible identity with the coaching session. After the call, Maya uses the connected Kommo phone workflow for the call result and follow-up task.
Fit check
Keep the native setup when it already works
Kommo alone is a strong fit when
Use Kommo and its connected telephony alone when one-click calling, the outgoing calls list, recording, logging, tasks, reporting, and the provider's coaching already cover the need.
Review Trellus when
Review Trellus when reps place supported web calls in Kommo and want Trellus coaching without changing the lead workflow.
FAQ
Kommo and Trellus
Where does Trellus work in Kommo?
The reviewed support covers active calls on supported Kommo web views. The exact connected phone provider and UI must be tested.
Does Trellus provide the Kommo phone service?
No. Kommo and the connected telephony provider place and control the call.
What lead context can Trellus keep?
Trellus can retain the visible lead or participant name and phone number when they appear on the supported active-call view.
Does Trellus write the call result to Kommo?
This compatibility path does not claim CRM write-back. Use the configured Kommo telephony workflow for logging and follow-up.
Can Trellus parallel dial a Kommo lead list?
Not through this path. It describes coaching on supported Kommo web calls.
Test one real Kommo call view
Bring the browser route, account role, phone setup, and after-call requirements your reps use. We will show where Trellus fits and where the native platform stays in control.
