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Supported VICIdial agent pages and ViciPhone or phone.php browser frames
Trellus for VICIdial
Coach VICIdial calls without replacing the agent workflow
Keep the campaign, lead order, phone controls, and dispositions in VICIdial. Trellus can recognize a supported live browser call and retain the displayed lead name and phone number for coaching.
Browser compatibility—not a Trellus queue or dialer replacement. Current UI, account, permissions, region, and plan must be verified before rollout.
VICIdial · Native callBrowser
Where the rep startsSupported VICIdial agent pages and ViciPhone or phone.php browser frames
Call stateNative call active
Trellus coaching session
Synthetic product illustrationAvailable name or phone context stays with the supported live call. VICIdial remains the calling system.
Supported surfaceSupported VICIdial agent pages and ViciPhone or phone.php browser frames
Call placementVICIdial or its connected phone provider
Trellus roleSupported coaching and session context
After-call recordComplete required work in VICIdial
Where it works
The exact VICIdial browser surface
A platform logo is not enough. This page names the screen, what Trellus can see there, and where the workflow stops.
VICIdial stays in control
VICIdial owns the campaign, lead queue, dialing mode, agent controls, statuses, callbacks, and reporting.
What Trellus adds
Trellus adds supported coaching and session context to the active VICIdial browser call.
Rep workflow
One native call, one clear role for Trellus
Enter the VICIdial campaign
Use the team's normal agent login, list, and campaign settings.
Let VICIdial place or connect the call
VICIdial controls the dialing mode, line, and live call state.
Use Trellus coaching
Trellus keeps the displayed lead name and phone number with the supported coaching session.
Disposition in VICIdial
Complete the required status, notes, and callback action in the native agent workflow.
Context
What stays with the coaching session
Trellus uses the contact clues available on the supported live-call view. It does not invent missing CRM context.
- Lead first and last name from the active agent page
- The active lead phone number
- The supported live-call state in VICIdial or ViciPhone
Current boundary
- Trellus does not replace VICIdial's campaign or queue.
- Trellus does not claim to set the VICIdial status, update the lead, schedule a callback, or change list membership.
- Self-hosted VICIdial installations vary; the exact agent and phone pages must be tested.
Concrete example
What a rep actually does
Elena receives the next lead from a VICIdial campaign. The agent screen shows the lead's first name, last name, and phone number. Trellus uses that context for the supported coaching session while VICIdial continues to control the line. Elena selects the required VICIdial status after the call.
Fit check
Keep the native setup when it already works
VICIdial alone is a strong fit when
Use VICIdial alone when its campaign controls, agent scripts, live monitoring, dispositions, callbacks, and reporting already cover the team's operating model.
Review Trellus when
Review Trellus when the organization will keep its VICIdial campaign and wants Trellus coaching on the supported browser agent experience.
FAQ
VICIdial and Trellus
Where does Trellus work in VICIdial?
The reviewed support covers supported VICIdial agent pages and embedded ViciPhone or phone.php call frames.
Does Trellus replace the VICIdial campaign dialer?
No. VICIdial keeps the campaign, lead queue, dialing mode, and call controls.
What lead context can Trellus keep?
The supported path can retain the first name, last name, and phone number displayed on the active agent page.
Does Trellus set the VICIdial disposition?
No public write-back claim is made. Agents complete statuses and notes in VICIdial.
Will this work on every self-hosted VICIdial setup?
Not without testing. Customized domains, themes, phone frames, and agent pages must pass a current smoke test.
Test one real VICIdial call view
Bring the browser route, account role, phone setup, and after-call requirements your reps use. We will show where Trellus fits and where the native platform stays in control.
