Field reference | Trellus Call Data API

Using field paths

150 selectable fields and 17 documented array members, with types, definitions and enum values. These are reporting paths, not arbitrary CRM property names. List paths use snake_case; single-session JSON uses camelCase.

Member paths written with .[]. explain the contents of an object array. They are not literal query paths: select the parent array or use .[0]. / .[*].. Recognized enum columns and projections return names; values inside whole object arrays may remain numeric. user_log.source returns a numeric code and requires numeric filter values.

The most used paths are listed under common fields.

Filter fields

167 documented fields and members

Call identity and timing

Field / type	Definition and values
`session_id` string	Unique session identifier. Use the exact returned string in the x-session-id header for detail or session_id header for audio.
`team_id` string	Team owning this session; selecting a team does not grant permission to read it.
`started_at` uint32	Session start as Unix seconds. List/metric request start and end instead use Unix microseconds.
`conversation_type` enum	Kind of conversation; CONVERSATION_TYPE_CALL (1) identifies calls. `CONVERSATION_TYPE_UNKNOWN = 0`; `CONVERSATION_TYPE_CALL = 1`; `CONVERSATION_TYPE_MESSAGING = 2`; `CONVERSATION_TYPE_CHAT = 3`
`customer_address` string	Customer address; a phone number for phone calls. There is no phone alias.
`agent_address` string	Agent-side address associated with the session; not a user identifier.
`address_type` enum	Address category, such as phone, email or web. `ADDRESS_TYPE_UNKNOWN = 0`; `ADDRESS_TYPE_PHONE = 1`; `ADDRESS_TYPE_EMAIL = 2`; `ADDRESS_TYPE_WEB = 3`; `ADDRESS_TYPE_AGENT = 4`
`resource_id` string	Resource/user associated with this session. For rep reports, resolve against /visible users[].user_id.
`provisioning_team_id` string	Provisioning/partner team identifier, when present; not the team_id to assume for report access.
`is_provisional` bool	True while the stored session snapshot is provisional rather than finalized.
`customer_joined` bool	Whether the customer channel joined. This can include automated answering; it does not prove a human conversation.
`customer_joined_at` float	Customer join offset in seconds from session start; zero can be unset.
`agent_joined` bool	Whether an agent connection joined, including a user, voice bot or bridged number. Not a human-only answer flag.
`agent_joined_at` float	Legacy aggregate agent join offset in seconds; may remain unset. Prefer agents[].joined_at for participant timing.
`duration` float	Total session duration in seconds, including ringing/queue time. Use dial_metric.live_duration for the live portion.
`customer_words` int32	Backend customer word-count statistic for eligible turns; approximate, not an exact transcript token count.
`agent_words` int32	Backend agent word-count statistic for eligible turns; approximate, not an exact transcript token count.
`end_reason` enum	Recorded reason the session ended; unknown can mean it was not populated. `END_REASON_UNKNOWN = 0`; `END_REASON_DISCONNECTED = 1`; `END_REASON_IDLE = 2`; `END_REASON_EXPIRED = 3`; `END_REASON_CUSTOMER_NOT_JOINED = 10`; `END_REASON_CUSTOMER_LEFT = 11`; `END_REASON_USER_BRIDGE_FAILURE = 20`; `END_REASON_BOT_DECISION = 21`; `END_REASON_ENDPOINT = 22`; `END_REASON_HANGUP_INSTRUCTION = 23`; `END_REASON_AGENTS_NOT_JOINED = 24`; `END_REASON_AGENTS_LEFT = 25`
`customer_turn_duration` float	Sum of eligible customer transcript-turn durations in seconds. Outbound dial turns before the live portion are excluded.
`agent_turn_duration` float	Sum of eligible agent transcript-turn durations in seconds. Outbound dial turns before the live portion are excluded.

Participants

Field / type	Definition and values
`agents` object[]	Joined agent connections; may include users, bots and numbers. See member definitions below.
`agents.[].agent_id` string	Identifier of this connected participant; interpret together with agent_type rather than assuming every ID is a rep user ID.
`agents.[].agent_type` enum	Participant kind (user, voice bot or number, among the schema enum values). `AGENT_TYPE_UNKNOWN = 0`; `AGENT_TYPE_USER = 1`; `AGENT_TYPE_NUMBER = 2`; `AGENT_TYPE_VOICE_BOT = 3`
`agents.[].joined_at` float	Participant join offset in seconds from session start.
`agents.[].left_at` float	Participant leave offset in seconds from session start; session end is used if no earlier leave time is recorded.

Recording and retention

Field / type	Definition and values
`privacy.customer_recorded` bool	Customer audio recording policy flag; does not guarantee a retained file is currently downloadable.
`privacy.agent_recorded` bool	Agent audio recording policy flag; does not guarantee a retained file is currently downloadable.
`privacy.customer_transcript_persisted` bool	Whether customer transcript persistence is permitted.
`privacy.agent_transcript_persisted` bool	Whether agent transcript persistence is permitted.
`privacy.customer_transcribed` bool	Whether customer streaming transcription is enabled.
`privacy.agent_transcribed` bool	Whether agent streaming transcription is enabled.
`privacy.is_zdr` bool	Zero data retention mode; persisted transcript content is suppressed and cost data may remain.
`privacy.transcribe_may_log` bool	Whether transcription logging is permitted by the account policy. Does not indicate recording availability.
`audio_files` object[]	Stored recording-file metadata, not playable URLs. Request temporary download links from /get-audio-links.
`audio_files.[].uploaded_key` string	Recording reference, not a download URL. Use /get-audio-links to request temporary audio download URLs.
`audio_files.[].audio_file_type` enum	Recording channel/file category. `AUDIO_FILE_TYPE_UNKNOWN = 0`; `AUDIO_FILE_TYPE_CUSTOMER = 1`; `AUDIO_FILE_TYPE_AGENT = 2`; `AUDIO_FILE_TYPE_COMMINGLED = 3`
`audio_files.[].start` float	Recording start offset in seconds from session start.

Transcripts and audio timing

Field / type	Definition and values
`word_data.starts` float[]	Word start offsets in seconds from session start; aligned with ends, words and is_customers.
`word_data.ends` float[]	Word end offsets in seconds from session start; aligned with starts, words and is_customers.
`word_data.words` string[]	Individual recognized words. /session JSON intentionally clears wordData; use turn_data for a transcript.
`word_data.is_customers` bool[]	Word speakers: true = customer, false = agent; aligned with words.
`word_data.known_ats` float[]	Offsets in seconds from session origin when words became known to the live processor; diagnostic latency data, not wall-clock timestamps.
`sound_data.tone_starts` float[]	Detected tone start offsets in seconds from session start; pair with tone_ends by index.
`sound_data.tone_ends` float[]	Detected tone end offsets in seconds from session start; pair with tone_starts by index.
`sound_data.music_starts` float[]	Detected music start offsets in seconds from session start; pair with music_ends by index.
`sound_data.music_ends` float[]	Detected music end offsets in seconds from session start; pair with music_starts by index.
`turn_data.starts` float[]	Utterance start offsets in seconds from session start; aligned by index with ends, texts and is_customers.
`turn_data.ends` float[]	Utterance end offsets in seconds from session start; aligned by index with starts, texts and is_customers.
`turn_data.texts` string[]	Array of utterance strings, not one transcript string. Content may be empty or redacted by transcription/retention settings.
`turn_data.is_customers` bool[]	Utterance speakers: true = customer, false = agent; aligned by index with texts, starts and ends.

Platform and additional context

Field / type	Definition and values
`state` JSON text	Session evaluation/context state as JSON text in list rows. Keys vary; inspect rather than inventing a fixed schema.
`platform` enum	Integration/platform where the session originated. `PLATFORM_UNKNOWN = 0`; `PLATFORM_SALESFORCE = 1`; `PLATFORM_HUBSPOT = 2`; `PLATFORM_LINKEDIN = 3`; `PLATFORM_ZOOMINFO = 4`; `PLATFORM_APOLLO = 5`; `PLATFORM_WEB = 31`; `PLATFORM_GOOGLE_SHEETS = 41`; `PLATFORM_TRELLUS_DIALER = 42`; `PLATFORM_TRELLUS_VCC = 43`; `PLATFORM_TRELLUS_VCC_XREF = 44`; `PLATFORM_GHL = 50`; `PLATFORM_SALESLOFT = 51`; `PLATFORM_OUTREACH = 52`; `PLATFORM_AMPLEMARKET = 53`; `PLATFORM_UNIFY = 54`; `PLATFORM_ZOHO = 55`; `PLATFORM_PIPEDRIVE = 56`; `PLATFORM_FRESHWORKS = 57`; `PLATFORM_KOMMO = 58`; `PLATFORM_BITRIX = 59`; `PLATFORM_CLOSE = 60`; `PLATFORM_ATTIO = 61`; `PLATFORM_LAWRULER = 62`; `PLATFORM_AGENTLOCATOR = 63`; `PLATFORM_CLAY = 64`; `PLATFORM_COMMONROOM = 65`; `PLATFORM_RINGCENTRAL = 66`; `PLATFORM_AIRCALL = 67`; `PLATFORM_DIALPAD = 68`; `PLATFORM_OPENPHONE = 69`; `PLATFORM_CLOUDTALK = 70`; `PLATFORM_GONG_ENGAGE = 71`; `PLATFORM_NEXTIVA = 72`; `PLATFORM_ZOOM = 73`; `PLATFORM_SKYPE = 74`; `PLATFORM_FIVENINE = 75`; `PLATFORM_ORUM = 76`; `PLATFORM_OUTREACH_RINGCENTRAL = 77`; `PLATFORM_PHONEBURNER = 78`; `PLATFORM_SALESFINITY = 79`; `PLATFORM_CONNECT_AND_SELL = 80`; `PLATFORM_MONSTER_CONNECT = 81`; `PLATFORM_ALOWARE = 82`; `PLATFORM_OUTPLAY = 83`; `PLATFORM_KONCERT = 84`; `PLATFORM_ONEPGR = 85`; `PLATFORM_NOOKS = 86`; `PLATFORM_CONVOSO = 87`; `PLATFORM_FRONTSPIN = 88`; `PLATFORM_SELLX = 89`; `PLATFORM_EIGHT_BY_EIGHT = 90`; `PLATFORM_CALLRAIL = 91`; `PLATFORM_VICIDIAL = 92`; `PLATFORM_TWOXCONNECT = 93`; `PLATFORM_CALLTOOLS = 94`; `PLATFORM_AVISO = 95`; `PLATFORM_VANILLASOFT = 96`; `PLATFORM_LEMLIST = 97`; `PLATFORM_DIALEDIN = 98`; `PLATFORM_GLENCOCO = 99`; `PLATFORM_GENESYS = 100`; `PLATFORM_ELTO = 101`; `PLATFORM_BLOOBIRDS = 102`; `PLATFORM_INSURED_MINE = 103`; `PLATFORM_REVENUE_VESSEL = 104`; `PLATFORM_OFFERD = 105`; `PLATFORM_XDRHUB = 106`; `PLATFORM_FREEDOMCRM = 107`; `PLATFORM_TWENTYCRM = 108`; `PLATFORM_APEX_ORGANIZATIONS = 109`; `PLATFORM_SMARTLEAD = 110`
`base_path` string	Opaque call context metadata. Do not construct API URLs from this value.
`client_version` string	Originating client/extension version when captured.
`phone_type` string	Phone-type metadata supplied by the originating client. No fixed vocabulary is defined here.
`telephony_customer_call_id` string	Telephony provider identifier for the customer call leg; distinct from session_id.
`alternate_address` string	Alternate customer address supplied on dial creation, when available.
`predicted_pickup` float	Optional model pickup probability, clipped to (0, 1] when supplied. Zero/default means no populated prediction, not a measured pickup outcome.
`custom_metrics` JSON text	Deprecated custom metrics as JSON text. Prefer supported named metrics; do not assume stable custom keys.

Dialing and connection metrics

Field / type	Definition and values
`dial_metric.sip_code` int32	Telephony SIP response/status code, when recorded. Zero can mean no code was captured.
`dial_metric.is_connected` bool	Whether the customer channel connected; automated voicemail/menu connections can also satisfy this.
`dial_metric.is_dial` bool	Whether the session was created through the dial flow; use is_inbound separately for direction.
`dial_metric.ringing_at` float	Ringing start offset in seconds from session start; zero can be unset.
`dial_metric.telephony` enum	Telephony category recorded for the session, represented by the listed enum values. `TELEPHONY_UNKNOWN = 0`; `TELEPHONY_TWILIO = 1`; `TELEPHONY_BANDWIDTH = 2`
`dial_metric.connected_duration` float	Customer connected-channel duration in seconds; does not by itself measure human talk time.
`dial_metric.is_live` bool	Whether outbound-call analysis identified a live portion. Inbound processing may populate live_duration without this flag.
`dial_metric.live_duration` float	Live portion duration in seconds, measured from detected live start for analyzed outbound calls; inbound calls use customer-channel duration.
`dial_metric.live_open_ended_at` float	Offset in seconds where the detected opening live utterance ended; diagnostic bridge timing.
`dial_metric.live_open_known_at` float	Offset in seconds when the processor first recognized the live opening; diagnostic detection timing.
`dial_metric.live_open_is_bridged` bool	Whether an agent bridge time was found for the detected live opening.
`dial_metric.live_open_delay_to_bridge` float	Non-negative seconds between detected live-opening end and agent bridge; meaningful with live_open_is_bridged.
`dial_metric.live_stated_at` float	Detected live-opening start offset in seconds from session start; zero can be unset.
`dial_metric.has_voicemail` bool	Whether call analysis detected voicemail, including a full mailbox.
`dial_metric.has_screen` bool	Whether call analysis detected a call-screening prompt.
`dial_metric.has_menu` bool	Whether call analysis detected an automated menu.
`dial_metric.left_voicemail` bool	Backend inference/known-provider signal that voicemail was left; not proof of a retained recording.
`dial_metric.left_screen` bool	Backend inference that screening was passed or agent speech was provided after the screening prompt.
`dial_metric.is_inbound` bool	True for inbound calls; false for outbound/default. Combine with conversation_type for call reports.
`dial_metric.is_trellus_telephony` bool	Whether the call uses Trellus telephony rather than an external/copilot bridge.
`dial_metric.is_autodial` bool	Single-line autodial indicator; current creation path sets true when configured parallel_lines is 1.
`dial_metric.parallel_lines` int32	Configured simultaneous dial-line count; a configuration value, not the number of connected participants.
`dial_metric.is_bridge_user_first` bool	Stored user-first bridge-strategy flag. Do not infer actual participant order from this flag; use connection timing.
`dial_metric.is_timeout` bool	Whether the dial ended through a no-answer timeout.

Quality signals

Field / type	Definition and values
`quality_metric.said_do_not_call` bool	Detected do-not-call expression. A signal, not an independently verified legal/compliance determination.
`quality_metric.said_not_audible` bool	Customer speech matched a cannot-hear/not-audible expression.
`quality_metric.said_angry` bool	Customer or agent speech matched profanity/anger expressions.
`quality_metric.said_spam` bool	Detected statement that the phone number shows as spam.
`quality_metric.said_scam` bool	Customer speech matched an accusation of a scam/fraud.
`quality_metric.said_risky_numbers` bool	Speech mentioned sensitive financial/identity numbers, such as SSN or credit card numbers.
`quality_metric.said_risky_credentials` bool	Speech matched sharing/requesting credentials or account/password information.
`quality_metric.said_risky_payment` bool	Speech matched offering/requesting a money transfer/payment.
`quality_metric.said_representative` bool	Customer speech requested a representative, agent or operator.

Sales signals

Field / type	Definition and values
`sales_metric.has_prospect` bool	Detected prospect participation. Evaluation signal; false/default is not proof the event could not occur.
`sales_metric.has_gatekeeper` bool	Detected gatekeeper participation. Evaluation signal; false/default is not proof the event could not occur.
`sales_metric.has_obj_deny` bool	Detected denial/rejection objection. Evaluation signal; false/default is not proof the event could not occur.
`sales_metric.has_obj_wrong_person` bool	Detected wrong-person objection. Evaluation signal; false/default is not proof the event could not occur.
`sales_metric.has_obj_not_decision_maker` bool	Detected lack-of-decision-authority objection. Evaluation signal; false/default is not proof the event could not occur.
`sales_metric.has_obj_not_relevant` bool	Detected not-relevant objection. Evaluation signal; false/default is not proof the event could not occur.
`sales_metric.has_obj_not_now` bool	Detected bad-time/not-now objection. Evaluation signal; false/default is not proof the event could not occur.
`sales_metric.has_obj_no_call` bool	Detected objection to calls. Evaluation signal; false/default is not proof the event could not occur.
`sales_metric.has_obj_no_email` bool	Detected objection to email. Evaluation signal; false/default is not proof the event could not occur.
`sales_metric.has_obj_no_meeting` bool	Detected objection to a meeting. Evaluation signal; false/default is not proof the event could not occur.
`sales_metric.has_obj_no_need` bool	Detected no-need objection. Evaluation signal; false/default is not proof the event could not occur.
`sales_metric.has_obj_no_budget` bool	Detected no-budget objection. Evaluation signal; false/default is not proof the event could not occur.
`sales_metric.has_obj_using_competitors` bool	Detected existing use of competitors. Evaluation signal; false/default is not proof the event could not occur.
`sales_metric.has_ask_referral` bool	Detected request for a referral. Evaluation signal; false/default is not proof the event could not occur.
`sales_metric.has_ask_business` bool	Detected question about the prospect business. Evaluation signal; false/default is not proof the event could not occur.
`sales_metric.has_ask_responsibilities` bool	Detected question about responsibilities. Evaluation signal; false/default is not proof the event could not occur.
`sales_metric.has_offer_meeting` bool	Detected offer of a meeting. Evaluation signal; false/default is not proof the event could not occur.
`sales_metric.has_offer_call` bool	Detected offer of a follow-up call. Evaluation signal; false/default is not proof the event could not occur.
`sales_metric.has_offer_email` bool	Detected offer of a follow-up email. Evaluation signal; false/default is not proof the event could not occur.
`sales_metric.has_meeting_confirm` bool	Detected confirmation of a meeting; not a calendar booking ID. Evaluation signal; false/default is not proof the event could not occur.
`sales_metric.has_call_confirm` bool	Detected confirmation of a follow-up call. Evaluation signal; false/default is not proof the event could not occur.
`sales_metric.has_email_confirm` bool	Detected confirmation of follow-up email. Evaluation signal; false/default is not proof the event could not occur.
`sales_metric.has_referral_provided` bool	Detected provision of a referral. Evaluation signal; false/default is not proof the event could not occur.
`sales_metric.has_product_interest` bool	Detected product interest. Evaluation signal; false/default is not proof the event could not occur.
`sales_metric.stage` string	Deprecated sales-stage string. Prefer current user_log outcomes.
`sales_metric.trellus_disposition` string	Deprecated Trellus disposition string. Prefer user_log.disposition.

Recorded usage estimates

Field / type	Definition and values
`cost.twilio_cost` float	Recorded usage estimate in USD, when populated. This is not the customer invoice or a guaranteed complete billing total.
`cost.bandwidth_cost` float	Recorded usage estimate in USD, when populated. This is not the customer invoice or a guaranteed complete billing total.
`cost.assembly_cost` float	Recorded usage estimate in USD, when populated. This is not the customer invoice or a guaranteed complete billing total.
`cost.deepgram_cost` float	Recorded usage estimate in USD, when populated. This is not the customer invoice or a guaranteed complete billing total.
`cost.cartesia_cost` float	Recorded usage estimate in USD, when populated. This is not the customer invoice or a guaranteed complete billing total.
`cost.eleven_cost` float	Recorded usage estimate in USD, when populated. This is not the customer invoice or a guaranteed complete billing total.
`cost.openai_cost` float	Recorded usage estimate in USD, when populated. This is not the customer invoice or a guaranteed complete billing total.
`cost.google_cost` float	Recorded usage estimate in USD, when populated. This is not the customer invoice or a guaranteed complete billing total.
`cost.anthropic_cost` float	Recorded usage estimate in USD, when populated. This is not the customer invoice or a guaranteed complete billing total.

Prior activity

Field / type	Definition and values
`prior_activity.num_sessions` int32	Prior team sessions for the same customer address, excluding the current session when the snapshot was initialized.
`prior_activity.days_since_first` int32	Rounded days between this session start and the first prior team session for this customer address.
`prior_activity.num_out_dials` int32	Prior outbound dials for this customer address within the team.

Conversation metrics

Field / type	Definition and values
`call_metric.customer_talk_duration` float	Eligible customer transcript-turn duration in seconds; turns before detected live start are excluded.
`call_metric.agent_talk_duration` float	Eligible agent transcript-turn duration in seconds; turns before detected live start are excluded.
`call_metric.customer_tempo` float	Customer words per second over eligible utterances containing at least three words; multiply by 60 for words per minute.
`call_metric.agent_tempo` float	Agent words per second over eligible utterances containing at least three words; multiply by 60 for words per minute.
`call_metric.customer_dropped_duration` float	Customer audio loss/overwrite duration estimate in seconds; not a dropped-call count.
`call_metric.agent_dropped_duration` float	Agent audio loss/overwrite duration estimate in seconds; not a dropped-call count.

Contact and company data

Field / type	Definition and values
`customer_data.name` string	Captured/enriched contact name; may be empty. Use instead of prospect_name.
`customer_data.title` string	Captured/enriched contact job title; may be empty.
`customer_data.occupation` string	Captured/enriched contact occupation; vocabulary depends on the source.
`customer_data.seniority` string	Captured/enriched contact seniority; vocabulary depends on the source.
`customer_data.company_name` string	Captured/enriched company name; may be empty. Use instead of company.
`customer_data.company_url` string	Captured/enriched company website URL; may be empty.
`customer_data.company_industry` string[]	Captured/enriched industry labels as an array of strings.
`customer_data.person_xrefs` object[]	External person/contact identifiers and URLs, associated with their source platform.
`customer_data.person_xrefs.[].platform` enum	Source integration platform. `PLATFORM_UNKNOWN = 0`; `PLATFORM_SALESFORCE = 1`; `PLATFORM_HUBSPOT = 2`; `PLATFORM_LINKEDIN = 3`; `PLATFORM_ZOOMINFO = 4`; `PLATFORM_APOLLO = 5`; `PLATFORM_WEB = 31`; `PLATFORM_GOOGLE_SHEETS = 41`; `PLATFORM_TRELLUS_DIALER = 42`; `PLATFORM_TRELLUS_VCC = 43`; `PLATFORM_TRELLUS_VCC_XREF = 44`; `PLATFORM_GHL = 50`; `PLATFORM_SALESLOFT = 51`; `PLATFORM_OUTREACH = 52`; `PLATFORM_AMPLEMARKET = 53`; `PLATFORM_UNIFY = 54`; `PLATFORM_ZOHO = 55`; `PLATFORM_PIPEDRIVE = 56`; `PLATFORM_FRESHWORKS = 57`; `PLATFORM_KOMMO = 58`; `PLATFORM_BITRIX = 59`; `PLATFORM_CLOSE = 60`; `PLATFORM_ATTIO = 61`; `PLATFORM_LAWRULER = 62`; `PLATFORM_AGENTLOCATOR = 63`; `PLATFORM_CLAY = 64`; `PLATFORM_COMMONROOM = 65`; `PLATFORM_RINGCENTRAL = 66`; `PLATFORM_AIRCALL = 67`; `PLATFORM_DIALPAD = 68`; `PLATFORM_OPENPHONE = 69`; `PLATFORM_CLOUDTALK = 70`; `PLATFORM_GONG_ENGAGE = 71`; `PLATFORM_NEXTIVA = 72`; `PLATFORM_ZOOM = 73`; `PLATFORM_SKYPE = 74`; `PLATFORM_FIVENINE = 75`; `PLATFORM_ORUM = 76`; `PLATFORM_OUTREACH_RINGCENTRAL = 77`; `PLATFORM_PHONEBURNER = 78`; `PLATFORM_SALESFINITY = 79`; `PLATFORM_CONNECT_AND_SELL = 80`; `PLATFORM_MONSTER_CONNECT = 81`; `PLATFORM_ALOWARE = 82`; `PLATFORM_OUTPLAY = 83`; `PLATFORM_KONCERT = 84`; `PLATFORM_ONEPGR = 85`; `PLATFORM_NOOKS = 86`; `PLATFORM_CONVOSO = 87`; `PLATFORM_FRONTSPIN = 88`; `PLATFORM_SELLX = 89`; `PLATFORM_EIGHT_BY_EIGHT = 90`; `PLATFORM_CALLRAIL = 91`; `PLATFORM_VICIDIAL = 92`; `PLATFORM_TWOXCONNECT = 93`; `PLATFORM_CALLTOOLS = 94`; `PLATFORM_AVISO = 95`; `PLATFORM_VANILLASOFT = 96`; `PLATFORM_LEMLIST = 97`; `PLATFORM_DIALEDIN = 98`; `PLATFORM_GLENCOCO = 99`; `PLATFORM_GENESYS = 100`; `PLATFORM_ELTO = 101`; `PLATFORM_BLOOBIRDS = 102`; `PLATFORM_INSURED_MINE = 103`; `PLATFORM_REVENUE_VESSEL = 104`; `PLATFORM_OFFERD = 105`; `PLATFORM_XDRHUB = 106`; `PLATFORM_FREEDOMCRM = 107`; `PLATFORM_TWENTYCRM = 108`; `PLATFORM_APEX_ORGANIZATIONS = 109`; `PLATFORM_SMARTLEAD = 110`
`customer_data.person_xrefs.[].person_id` string	External contact/person record ID.
`customer_data.person_xrefs.[].person_url` string	External contact/person record URL.
`customer_data.person_xrefs.[].company_id` string	External company record ID associated with this person.
`customer_data.company_xrefs` object[]	External company identifiers and URLs, associated with their source platform.
`customer_data.company_xrefs.[].platform` enum	Source integration platform. `PLATFORM_UNKNOWN = 0`; `PLATFORM_SALESFORCE = 1`; `PLATFORM_HUBSPOT = 2`; `PLATFORM_LINKEDIN = 3`; `PLATFORM_ZOOMINFO = 4`; `PLATFORM_APOLLO = 5`; `PLATFORM_WEB = 31`; `PLATFORM_GOOGLE_SHEETS = 41`; `PLATFORM_TRELLUS_DIALER = 42`; `PLATFORM_TRELLUS_VCC = 43`; `PLATFORM_TRELLUS_VCC_XREF = 44`; `PLATFORM_GHL = 50`; `PLATFORM_SALESLOFT = 51`; `PLATFORM_OUTREACH = 52`; `PLATFORM_AMPLEMARKET = 53`; `PLATFORM_UNIFY = 54`; `PLATFORM_ZOHO = 55`; `PLATFORM_PIPEDRIVE = 56`; `PLATFORM_FRESHWORKS = 57`; `PLATFORM_KOMMO = 58`; `PLATFORM_BITRIX = 59`; `PLATFORM_CLOSE = 60`; `PLATFORM_ATTIO = 61`; `PLATFORM_LAWRULER = 62`; `PLATFORM_AGENTLOCATOR = 63`; `PLATFORM_CLAY = 64`; `PLATFORM_COMMONROOM = 65`; `PLATFORM_RINGCENTRAL = 66`; `PLATFORM_AIRCALL = 67`; `PLATFORM_DIALPAD = 68`; `PLATFORM_OPENPHONE = 69`; `PLATFORM_CLOUDTALK = 70`; `PLATFORM_GONG_ENGAGE = 71`; `PLATFORM_NEXTIVA = 72`; `PLATFORM_ZOOM = 73`; `PLATFORM_SKYPE = 74`; `PLATFORM_FIVENINE = 75`; `PLATFORM_ORUM = 76`; `PLATFORM_OUTREACH_RINGCENTRAL = 77`; `PLATFORM_PHONEBURNER = 78`; `PLATFORM_SALESFINITY = 79`; `PLATFORM_CONNECT_AND_SELL = 80`; `PLATFORM_MONSTER_CONNECT = 81`; `PLATFORM_ALOWARE = 82`; `PLATFORM_OUTPLAY = 83`; `PLATFORM_KONCERT = 84`; `PLATFORM_ONEPGR = 85`; `PLATFORM_NOOKS = 86`; `PLATFORM_CONVOSO = 87`; `PLATFORM_FRONTSPIN = 88`; `PLATFORM_SELLX = 89`; `PLATFORM_EIGHT_BY_EIGHT = 90`; `PLATFORM_CALLRAIL = 91`; `PLATFORM_VICIDIAL = 92`; `PLATFORM_TWOXCONNECT = 93`; `PLATFORM_CALLTOOLS = 94`; `PLATFORM_AVISO = 95`; `PLATFORM_VANILLASOFT = 96`; `PLATFORM_LEMLIST = 97`; `PLATFORM_DIALEDIN = 98`; `PLATFORM_GLENCOCO = 99`; `PLATFORM_GENESYS = 100`; `PLATFORM_ELTO = 101`; `PLATFORM_BLOOBIRDS = 102`; `PLATFORM_INSURED_MINE = 103`; `PLATFORM_REVENUE_VESSEL = 104`; `PLATFORM_OFFERD = 105`; `PLATFORM_XDRHUB = 106`; `PLATFORM_FREEDOMCRM = 107`; `PLATFORM_TWENTYCRM = 108`; `PLATFORM_APEX_ORGANIZATIONS = 109`; `PLATFORM_SMARTLEAD = 110`
`customer_data.company_xrefs.[].company_id` string	External company record ID.
`customer_data.company_xrefs.[].company_url` string	External company record URL.
`customer_data.cadence_xrefs` object[]	External cadence/sequence references; source-specific type and value.
`customer_data.cadence_xrefs.[].platform` enum	Source integration platform. `PLATFORM_UNKNOWN = 0`; `PLATFORM_SALESFORCE = 1`; `PLATFORM_HUBSPOT = 2`; `PLATFORM_LINKEDIN = 3`; `PLATFORM_ZOOMINFO = 4`; `PLATFORM_APOLLO = 5`; `PLATFORM_WEB = 31`; `PLATFORM_GOOGLE_SHEETS = 41`; `PLATFORM_TRELLUS_DIALER = 42`; `PLATFORM_TRELLUS_VCC = 43`; `PLATFORM_TRELLUS_VCC_XREF = 44`; `PLATFORM_GHL = 50`; `PLATFORM_SALESLOFT = 51`; `PLATFORM_OUTREACH = 52`; `PLATFORM_AMPLEMARKET = 53`; `PLATFORM_UNIFY = 54`; `PLATFORM_ZOHO = 55`; `PLATFORM_PIPEDRIVE = 56`; `PLATFORM_FRESHWORKS = 57`; `PLATFORM_KOMMO = 58`; `PLATFORM_BITRIX = 59`; `PLATFORM_CLOSE = 60`; `PLATFORM_ATTIO = 61`; `PLATFORM_LAWRULER = 62`; `PLATFORM_AGENTLOCATOR = 63`; `PLATFORM_CLAY = 64`; `PLATFORM_COMMONROOM = 65`; `PLATFORM_RINGCENTRAL = 66`; `PLATFORM_AIRCALL = 67`; `PLATFORM_DIALPAD = 68`; `PLATFORM_OPENPHONE = 69`; `PLATFORM_CLOUDTALK = 70`; `PLATFORM_GONG_ENGAGE = 71`; `PLATFORM_NEXTIVA = 72`; `PLATFORM_ZOOM = 73`; `PLATFORM_SKYPE = 74`; `PLATFORM_FIVENINE = 75`; `PLATFORM_ORUM = 76`; `PLATFORM_OUTREACH_RINGCENTRAL = 77`; `PLATFORM_PHONEBURNER = 78`; `PLATFORM_SALESFINITY = 79`; `PLATFORM_CONNECT_AND_SELL = 80`; `PLATFORM_MONSTER_CONNECT = 81`; `PLATFORM_ALOWARE = 82`; `PLATFORM_OUTPLAY = 83`; `PLATFORM_KONCERT = 84`; `PLATFORM_ONEPGR = 85`; `PLATFORM_NOOKS = 86`; `PLATFORM_CONVOSO = 87`; `PLATFORM_FRONTSPIN = 88`; `PLATFORM_SELLX = 89`; `PLATFORM_EIGHT_BY_EIGHT = 90`; `PLATFORM_CALLRAIL = 91`; `PLATFORM_VICIDIAL = 92`; `PLATFORM_TWOXCONNECT = 93`; `PLATFORM_CALLTOOLS = 94`; `PLATFORM_AVISO = 95`; `PLATFORM_VANILLASOFT = 96`; `PLATFORM_LEMLIST = 97`; `PLATFORM_DIALEDIN = 98`; `PLATFORM_GLENCOCO = 99`; `PLATFORM_GENESYS = 100`; `PLATFORM_ELTO = 101`; `PLATFORM_BLOOBIRDS = 102`; `PLATFORM_INSURED_MINE = 103`; `PLATFORM_REVENUE_VESSEL = 104`; `PLATFORM_OFFERD = 105`; `PLATFORM_XDRHUB = 106`; `PLATFORM_FREEDOMCRM = 107`; `PLATFORM_TWENTYCRM = 108`; `PLATFORM_APEX_ORGANIZATIONS = 109`; `PLATFORM_SMARTLEAD = 110`
`customer_data.cadence_xrefs.[].cadence_type` string	Source-specific cadence/sequence category.
`customer_data.cadence_xrefs.[].value` string	Source-specific cadence/sequence reference value.
`customer_data.custom_fields` JSON text	Account/source-specific custom data as JSON text in list rows. Parse it before reading keys; no standard contact email field is guaranteed.
`customer_data.vcc_campaign_id` bytes	VCC campaign identifier encoded as base64 bytes in list output, not a hex/UUID string.
`customer_data.vcc_contact_id` bytes	VCC contact identifier encoded as base64 bytes in list output, not a hex/UUID string.

Saved outcomes and notes

Field / type	Definition and values
`user_log.disposition` string	Recorded call outcome string. Use /bootstrap account options rather than invented labels; may be set by a user, rule, telephony or AI.
`user_log.sentiment` string	Recorded sentiment string. Use /bootstrap account vocabulary; may be automatically populated.
`user_log.purpose` string	Recorded call-purpose string. Use /bootstrap account vocabulary.
`user_log.notes` string	Recorded notes/summary text; may be user-entered or generated, not the full transcript.
`user_log.retry_at` uint32	Suggested/scheduled retry or callback time as Unix seconds; zero means no populated retry time.
`user_log.source` int32	Source that populated the disposition/outcome (for example user, AI or telephony), not a user ID. Returned as a numeric code in list results; filter with the numeric values below. The labels explain those codes and are not accepted filter strings for this field. `DISPOSITION_SOURCE_UNKNOWN = 0`; `DISPOSITION_SOURCE_REJECTED = 1`; `DISPOSITION_SOURCE_TELEPHONY = 2`; `DISPOSITION_SOURCE_RECORDING = 3`; `DISPOSITION_SOURCE_EXPRESSION = 6`; `DISPOSITION_SOURCE_STATE_RULE = 9`; `DISPOSITION_SOURCE_AI_EVAL = 12`
`user_log.vcc_disposition_id` bytes	VCC disposition identifier encoded as base64 bytes in list output.
`user_log.vcc_agent_id` bytes	VCC agent responsible for disposition, encoded as base64 bytes in list output; can be empty.