Start here
Legacy Aircall Phone at phone.aircall.io in Google Chrome
Trellus for Aircall
Add Trellus coaching to supported Aircall Phone web calls
Keep using Aircall to choose the contact, outbound line, and call. On the supported Aircall Phone browser surface, Trellus can recognize the live call and keep the visible name or number with the coaching session.
Browser compatibility—not a Trellus queue or dialer replacement. Current UI, account, permissions, region, and plan must be verified before rollout.
Aircall · Native callBrowser
Where the rep startsLegacy Aircall Phone at phone.aircall.io in Google Chrome
Call stateNative call active
Trellus coaching session
Synthetic product illustrationAvailable name or phone context stays with the supported live call. Aircall remains the calling system.
Supported surfaceLegacy Aircall Phone at phone.aircall.io in Google Chrome
Call placementAircall or its connected phone provider
Trellus roleSupported coaching and session context
After-call recordComplete required work in Aircall
Where it works
The exact Aircall browser surface
A platform logo is not enough. This page names the screen, what Trellus can see there, and where the workflow stops.
Aircall stays in control
Aircall owns the contacts, phone numbers, inbound and outbound call flow, call controls, and Aircall history.
What Trellus adds
Trellus adds its supported in-call coaching and session context while the call remains an Aircall call.
Rep workflow
One native call, one clear role for Trellus
Open the supported Aircall surface
Sign in to the legacy Aircall Phone web app in Chrome and select the contact or number in Aircall.
Place the call in Aircall
Choose the Aircall outbound line and use Aircall's own call controls.
Use Trellus during the live call
Trellus keeps the available participant name or phone number with the supported coaching session.
Finish the record in Aircall
Use Aircall for the call history and any native after-call work your team requires.
Context
What stays with the coaching session
Trellus uses the contact clues available on the supported live-call view. It does not invent missing CRM context.
- The participant name shown during the call
- The active phone number when Aircall displays it
- The live-call state on the supported browser route
Current boundary
- This is not an Aircall queue or power-dialer replacement.
- Trellus does not claim Aircall contact, tag, note, disposition, or callback write-back on this path.
- Aircall now directs users to Aircall Workspace; reverify the current Trellus surface before a team-wide rollout.
Concrete example
What a rep actually does
Jordan searches for Priya in Aircall Phone, chooses the team's assigned outbound number, and starts the call. Trellus recognizes the live browser call and keeps Priya's displayed name or number with the coaching session. When the call ends, Jordan completes any Aircall follow-up in Aircall; this page does not promise that Trellus writes it there.
Fit check
Keep the native setup when it already works
Aircall alone is a strong fit when
Stay with Aircall alone when Aircall Workspace plus Live Monitoring coaching, call controls, contact history, tags, notes, and reporting already cover the team's needs.
Review Trellus when
Review Trellus when reps still use the supported Aircall Phone browser surface and want Trellus coaching alongside those calls. Confirm the Aircall Workspace migration plan before rollout.
FAQ
Aircall and Trellus
Does Trellus work with Aircall Workspace?
Not as an approved public claim today. The reviewed Trellus surface is the legacy Aircall Phone browser app at phone.aircall.io. Aircall now recommends Workspace, so Workspace support must be tested separately.
Does Trellus replace the Aircall dialer?
No. Aircall still supplies the contacts, assigned lines, and call controls. Trellus adds supported coaching around the live browser call.
What Aircall information does Trellus use?
On the supported call screen, Trellus can retain the displayed participant name and phone number when those values are available.
Does Trellus write notes or dispositions to Aircall?
This compatibility path does not make that promise. Complete required Aircall after-call work in Aircall.
Can I power or parallel dial an Aircall list with this integration?
No. This page describes coaching compatibility with Aircall-placed calls, not a Trellus queue or multi-line workflow.
Test one real Aircall call view
Bring the browser route, account role, phone setup, and after-call requirements your reps use. We will show where Trellus fits and where the native platform stays in control.
