Arizona Telemarketing and Cold Calling Laws
In Arizona, sales calls follow the federal 8 a.m. to 9 p.m. window, the National Do Not Call Registry applies, and recording a call needs one party’s consent.
Arizona rules next to federal law
| Rule | Arizona | Federal baseline |
|---|---|---|
| Calling hours | No separate state calling window. Arizona makes any outbound call that federal telemarketing rules (47 C.F.R. § 64.1200 or 16 C.F.R. § 310.4) do not permit, including calls outside 8 a.m.-9 p.m. local time, an unlawful practice under state consumer fraud law.A.R.S. § 44-1278(B)(6) | Telephone solicitations only between 8 a.m. and 9 p.m. in the called person’s local time.47 C.F.R. § 64.1200(c)(1) |
| State do-not-call list | Arizona adopts the National Do Not Call Registry by statute: sellers and solicitors may not make telephone solicitation calls or send text messages to numbers on the national registry unless federal law permits the call (AG civil penalty up to $1,000 per violation). Sellers must also honor company-specific do-not-call requests and keep them for 10 years to use the safe harbor.A.R.S. §§ 44-1282, 44-1278(B)(2) | No telephone solicitations to residential or wireless numbers on the National Do Not Call Registry, subject to the rule’s exemptions such as an established business relationship.47 C.F.R. § 64.1200(c)(2) |
| Autodialer and consent | Artificial or prerecorded voice calls to residential phones need the called party's prior express consent (or an emergency purpose); random or sequential number dialers must exclude emergency lines, hospital rooms, and cell, paging, or other numbers where the called party pays. Sellers may not intentionally make unsolicited telephone sales calls to any mobile phone or pager.A.R.S. § 44-1278(B)(3)-(5) | Autodialed or prerecorded telemarketing calls to wireless numbers need the called person’s prior express written consent.47 C.F.R. § 64.1200(a)(2) |
| Caller ID | Sellers may not use equipment that blocks caller ID, and solicitors must accurately identify themselves on caller ID when calling residential or mobile phones in Arizona. Before the pitch, the caller must give the seller's legal name, the caller's own legal name, the street address the call is made from, and that the purpose is to sell merchandise.A.R.S. §§ 44-1278(B)(1), 44-1276(A), (G) | Telemarketers must transmit caller ID with a number that can be called back during business hours.47 C.F.R. § 64.1601(e) |
| Telemarketer registration | Telephone sellers must file a verified registration statement with the Arizona Secretary of State before soliciting anyone in Arizona, renew it every June 30 (annual fee up to $500), and keep a $100,000 surety bond with the State Treasurer; soliciting while unregistered is a class 5 felony. Some sellers are fully exempt and others file only a limited registration (A.R.S. § 44-1273).A.R.S. §§ 44-1272, 44-1274, 44-1275, 44-1277, 44-1273 | No general federal equivalent |
| Call recording consent | Intercepting or recording a phone call is lawful with the consent of one party to the communication.A.R.S. §§ 13-3005, 13-3012(9) | Federal law allows recording when one party to the call consents.18 U.S.C. § 2511(2)(d) |
| Business-to-business calls | Sellers soliciting other businesses are exempt from registration only if at least 50% of their dollar volume is repeat sales to existing businesses, they run no pay-to-win prize promotions, have no fraud or telemarketing-law history in 20 years, and do not sell business opportunities. Even exempt sellers remain subject to the caller ID blocking ban and the opt-out, mobile-phone, prerecorded-call, and national DNC rules, because "consumer" means any person solicited.A.R.S. §§ 44-1273(A)(6), 44-1271(2), 44-1278(B), 44-1282 | No general federal equivalent |
Recent changes
- 2023 (Laws 2023 ch. 41, HB 2498, signed April 12, 2023): national do-not-call prohibition extended to text messages.
Calling Arizona from a sales team
- Schedule call blocks in the prospect’s local time, not the rep’s.
- Check numbers against the National Do Not Call Registry before each campaign, and honor opt-outs right away.
- If a call may cross into an all-party state, announce the recording anyway.
Trellus dials from the CRM list your reps already work, with each call logged back to the record. See the power and parallel dialer.
Arizona calling questions
What are the legal calling hours in Arizona?
No separate state calling window. Arizona makes any outbound call that federal telemarketing rules (47 C.F.R. § 64.1200 or 16 C.F.R. § 310.4) do not permit, including calls outside 8 a.m.-9 p.m. local time, an unlawful practice under state consumer fraud law. (A.R.S. § 44-1278(B)(6)). Federal law also limits telephone solicitations to 8 a.m. to 9 p.m. local time.
Does Arizona have its own do-not-call list?
Arizona adopts the National Do Not Call Registry by statute: sellers and solicitors may not make telephone solicitation calls or send text messages to numbers on the national registry unless federal law permits the call (AG civil penalty up to $1,000 per violation). Sellers must also honor company-specific do-not-call requests and keep them for 10 years to use the safe harbor. (A.R.S. §§ 44-1282, 44-1278(B)(2))
Is Arizona a one-party or all-party consent state for recording calls?
Intercepting or recording a phone call is lawful with the consent of one party to the communication. (A.R.S. §§ 13-3005, 13-3012(9))
Do Arizona telemarketing rules apply to business-to-business calls?
Sellers soliciting other businesses are exempt from registration only if at least 50% of their dollar volume is repeat sales to existing businesses, they run no pay-to-win prize promotions, have no fraud or telemarketing-law history in 20 years, and do not sell business opportunities. Even exempt sellers remain subject to the caller ID blocking ban and the opt-out, mobile-phone, prerecorded-call, and national DNC rules, because "consumer" means any person solicited. (A.R.S. §§ 44-1273(A)(6), 44-1271(2), 44-1278(B), 44-1282)
Do telemarketers need to register in Arizona?
Telephone sellers must file a verified registration statement with the Arizona Secretary of State before soliciting anyone in Arizona, renew it every June 30 (annual fee up to $500), and keep a $100,000 surety bond with the State Treasurer; soliciting while unregistered is a class 5 felony. Some sellers are fully exempt and others file only a limited registration (A.R.S. § 44-1273). (A.R.S. §§ 44-1272, 44-1274, 44-1275, 44-1277, 44-1273)
This page summarizes Arizona and federal rules for general information. It is not legal advice, rules change, and exemptions depend on the facts of your calls. Read the cited sources or ask counsel before relying on it.