Hawaii Telemarketing and Cold Calling Laws
In Hawaii, sales calls are allowed 8 a.m.–9 p.m., the National Do Not Call Registry applies, and recording a call needs one party’s consent.
Hawaii rules next to federal law
| Rule | Hawaii | Federal baseline |
|---|---|---|
| Calling hours | Telemarketers may not call a consumer's residence before 8 a.m. or after 9 p.m., local time at the consumer's location.Haw. Rev. Stat. § 481P-3(8) | Telephone solicitations only between 8 a.m. and 9 p.m. in the called person’s local time.47 C.F.R. § 64.1200(c)(1) |
| Call frequency | A telemarketing call may not ring more than 10 times. Telemarketers may not engage a consumer repeatedly or continuously in a way a reasonable person would find annoying, abusive, or harassing, or call someone who has said they don't want calls from that seller (with a safe harbor for written procedures meeting 47 C.F.R. § 64.1200).Haw. Rev. Stat. § 481P-3(5)–(7) | No general federal equivalent |
| State do-not-call list | Hawaii relies on the National Do Not Call Registry; calling a number on it in violation of the federal Telemarketing Sales Rule or TCPA is also a violation of Hawaii's telemarketing law, enforceable as an unfair or deceptive practice.Haw. Rev. Stat. §§ 481P-2(a)(11), 481P-6 | No telephone solicitations to residential or wireless numbers on the National Do Not Call Registry, subject to the rule’s exemptions such as an established business relationship.47 C.F.R. § 64.1200(c)(2) |
| Caller ID | Hawaii has no caller-ID display statute for telemarketers. Within the first minute of an outbound call, before any pitch, the caller must disclose the call's true purpose, their name and the company they are calling for, and the goods or services offered.Haw. Rev. Stat. § 481P-2(a)(1) | Telemarketers must transmit caller ID with a number that can be called back during business hours.47 C.F.R. § 64.1601(e) |
| Telemarketer registration | Hawaii does not require telemarketers to register; it is a violation to claim to be registered as a telephone solicitor in Hawaii or endorsed by a state agency.Haw. Rev. Stat. § 481P-2(a)(4) | No general federal equivalent |
| Call recording consent | A person who is a party to a call, or who has one party's prior consent, may record it unless the purpose is a criminal or tortious act.Haw. Rev. Stat. § 803-42(b)(3)(A) | Federal law allows recording when one party to the call consents.18 U.S.C. § 2511(2)(d) |
| Business-to-business calls | Chapter 481P has no business-to-business exemption, and 'consumer' covers any person who may pay for goods or services offered by telephone. Its exemptions are by industry, such as registered securities firms, insured banks and credit unions, licensed insurers, real estate licensees, and registered travel agencies.Haw. Rev. Stat. §§ 481P-1, 481P-5 | No general federal equivalent |
Calling Hawaii from a sales team
- Schedule call blocks in the prospect’s local time, not the rep’s.
- Check numbers against the National Do Not Call Registry before each campaign, and honor opt-outs right away.
- If a call may cross into an all-party state, announce the recording anyway.
Trellus dials from the CRM list your reps already work, with each call logged back to the record. See the power and parallel dialer.
Hawaii calling questions
What are the legal calling hours in Hawaii?
Telemarketers may not call a consumer's residence before 8 a.m. or after 9 p.m., local time at the consumer's location. (Haw. Rev. Stat. § 481P-3(8)). Federal law also limits telephone solicitations to 8 a.m. to 9 p.m. local time.
Does Hawaii have its own do-not-call list?
Hawaii relies on the National Do Not Call Registry; calling a number on it in violation of the federal Telemarketing Sales Rule or TCPA is also a violation of Hawaii's telemarketing law, enforceable as an unfair or deceptive practice. (Haw. Rev. Stat. §§ 481P-2(a)(11), 481P-6)
Is Hawaii a one-party or all-party consent state for recording calls?
A person who is a party to a call, or who has one party's prior consent, may record it unless the purpose is a criminal or tortious act. (Haw. Rev. Stat. § 803-42(b)(3)(A))
Do Hawaii telemarketing rules apply to business-to-business calls?
Chapter 481P has no business-to-business exemption, and 'consumer' covers any person who may pay for goods or services offered by telephone. Its exemptions are by industry, such as registered securities firms, insured banks and credit unions, licensed insurers, real estate licensees, and registered travel agencies. (Haw. Rev. Stat. §§ 481P-1, 481P-5)
Do telemarketers need to register in Hawaii?
Hawaii does not require telemarketers to register; it is a violation to claim to be registered as a telephone solicitor in Hawaii or endorsed by a state agency. (Haw. Rev. Stat. § 481P-2(a)(4))
This page summarizes Hawaii and federal rules for general information. It is not legal advice, rules change, and exemptions depend on the facts of your calls. Read the cited sources or ask counsel before relying on it.