Utah Telemarketing and Cold Calling Laws
In Utah, sales calls are allowed 8 a.m.–9 p.m., no Sundays or holidays, the National Do Not Call Registry applies, and recording a call needs one party’s consent.
Utah rules next to federal law
| Rule | Utah | Federal baseline |
|---|---|---|
| Calling hours | Without prior express consent, telephone solicitations to residential or cellular phones may not be made between 9 p.m. and 8 a.m. local time, on Sundays, or on legal holidays.Utah Code § 13-25a-103(3) | Telephone solicitations only between 8 a.m. and 9 p.m. in the called person’s local time.47 C.F.R. § 64.1200(c)(1) |
| State do-not-call list | Utah adopts the National Do Not Call Registry by statute: unsolicited calls to Utah numbers on it (or to non-Utah numbers when the caller knows or should know the person is in Utah) are prohibited, each call a separate violation. Solicitors must also stop calling anyone who asks them, orally or in writing.Utah Code §§ 13-25a-108, 13-25a-107.2 | No telephone solicitations to residential or wireless numbers on the National Do Not Call Registry, subject to the rule’s exemptions such as an established business relationship.47 C.F.R. § 64.1200(c)(2) |
| Autodialer and consent | An automated telephone dialing system (equipment that connects the call to a recorded message or artificial voice) may be used for telephone solicitations only with the called person's prior express consent to receive solicitations from that specific solicitor, or where there is an established business relationship (18-month window). The system must disconnect within 25 seconds after the called person hangs up.Utah Code §§ 13-25a-102(2), (4); 13-25a-103(1), (2), (5)(e) | Autodialed or prerecorded telemarketing calls to wireless numbers need the called person’s prior express written consent.47 C.F.R. § 64.1200(a)(2) |
| Caller ID | If the solicitor's service or equipment can display its number on caller ID, it may not withhold that number when the number is used for telemarketing.Utah Code § 13-25a-103(6) | Telemarketers must transmit caller ID with a number that can be called back during business hours.47 C.F.R. § 64.1601(e) |
| Telemarketer registration | Unless exempt, sellers whose telephone solicitations originate or are received in Utah must register annually with the Division of Consumer Protection, name a Utah registered agent, submit fingerprints for a background check, and keep a surety bond or certificate of deposit of $25,000 (fewer than 10 employees), $50,000 (10 or more) or $75,000 (violation in the past 3 years). Exemptions include public companies, licensed professionals acting within their license, calls to previous customers by sellers not regularly in telephone sales, and isolated transactions.Utah Code §§ 13-26-102, 13-26-104 | No general federal equivalent |
| Call recording consent | A party to a call, or a person with one party's prior consent, may record it unless the purpose is a criminal or tortious act.Utah Code § 77-23a-4(7)(b) | Federal law allows recording when one party to the call consents.18 U.S.C. § 2511(2)(d) |
| Business-to-business calls | No express B2B exemption: the hours rule applies to any residential or cellular phone, and the Telephone Fraud Prevention Act's registration exemptions include no general business-to-business carve-out. Calls made at the person's express request, about an existing debt or contract, or to someone with an established business relationship are not 'unsolicited.'Utah Code §§ 13-25a-102(10), 13-25a-103(3), 13-26-104 | No general federal equivalent |
Recent changes
- 2026: SB 38 (Laws 2026, ch. 95), effective May 6, 2026, renumbered and amended the Telephone Fraud Prevention Act as §§ 13-26-101 to -108 (registered-agent and 30-day-early renewal rules, $25,000/$50,000/$75,000 bond or CD tiers, letters of credit no longer accepted, new oral disclosures and email cancellation) and amended the § 13-25a-105 penalty section.
- 2024: definitions (§ 13-25a-102) and exemptions (§ 13-25a-111, for insurance, real-estate and securities licensees) were amended by Laws 2024, ch. 102.
- 2022: § 13-25a-103 (autodialer, hours and caller-ID rules) was amended by Laws 2022, ch. 324; the current text bars solicitations to residential or cellular phones from 9 p.m. to 8 a.m., on Sundays and on legal holidays without prior express consent.
- 2021: the private-action section § 13-25a-107 was amended (Laws 2021, ch. 289); it allows the greater of $500 or actual loss, and enhanced damages for knowing calls to on-call emergency providers.
Calling Utah from a sales team
- Schedule call blocks in the prospect’s local time, not the rep’s.
- Check numbers against the National Do Not Call Registry before each campaign, and honor opt-outs right away.
- If a call may cross into an all-party state, announce the recording anyway.
Trellus dials from the CRM list your reps already work, with each call logged back to the record. See the power and parallel dialer.
Utah calling questions
What are the legal calling hours in Utah?
Without prior express consent, telephone solicitations to residential or cellular phones may not be made between 9 p.m. and 8 a.m. local time, on Sundays, or on legal holidays. (Utah Code § 13-25a-103(3)). Federal law also limits telephone solicitations to 8 a.m. to 9 p.m. local time.
Does Utah have its own do-not-call list?
Utah adopts the National Do Not Call Registry by statute: unsolicited calls to Utah numbers on it (or to non-Utah numbers when the caller knows or should know the person is in Utah) are prohibited, each call a separate violation. Solicitors must also stop calling anyone who asks them, orally or in writing. (Utah Code §§ 13-25a-108, 13-25a-107.2)
Is Utah a one-party or all-party consent state for recording calls?
A party to a call, or a person with one party's prior consent, may record it unless the purpose is a criminal or tortious act. (Utah Code § 77-23a-4(7)(b))
Do Utah telemarketing rules apply to business-to-business calls?
No express B2B exemption: the hours rule applies to any residential or cellular phone, and the Telephone Fraud Prevention Act's registration exemptions include no general business-to-business carve-out. Calls made at the person's express request, about an existing debt or contract, or to someone with an established business relationship are not 'unsolicited.' (Utah Code §§ 13-25a-102(10), 13-25a-103(3), 13-26-104)
Do telemarketers need to register in Utah?
Unless exempt, sellers whose telephone solicitations originate or are received in Utah must register annually with the Division of Consumer Protection, name a Utah registered agent, submit fingerprints for a background check, and keep a surety bond or certificate of deposit of $25,000 (fewer than 10 employees), $50,000 (10 or more) or $75,000 (violation in the past 3 years). Exemptions include public companies, licensed professionals acting within their license, calls to previous customers by sellers not regularly in telephone sales, and isolated transactions. (Utah Code §§ 13-26-102, 13-26-104)
This page summarizes Utah and federal rules for general information. It is not legal advice, rules change, and exemptions depend on the facts of your calls. Read the cited sources or ask counsel before relying on it.